FAQ
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The earlier you place your order the better, as this allows us plenty of time for designing and printing your invitations and delivering them to you. We recommend placing your order 6 months prior to your wedding date. The design stage can vary greatly and the printing stage can take up to 4 weeks depending on the print method you choose.
For any Day-of pieces, we suggest placing your order at the same time as your invitations. The latest we recommend ordering any Day-of pieces is 8 weeks prior to your wedding. Please email us if you have any concerns regarding turnaround times prior to placing your order.
We recommend sending Save the Dates 8-12 months in advance.
We recommend sending your wedding invitations should be sent 3 months in advance, or earlier for a destination wedding. If you have international guests consider arranging them to be sent earlier to allow them plenty of time to arrange travel plans.
We recommend an RSVP date at least 1 month before the wedding.
You will work with a dedicated designer during the design stage.
Included in your order are three rounds of electronic proofs. We will design your first proof exactly as specified in your order.
You then have two rounds of revisions should you require changes to your design.
We can happily make changes to your ink colour, copy and minor adjustments to the layout.
Additional revisions to your design will be invoiced and charged at an hourly rate of $75.
After you have placed your order we will send you a form to complete with all the details for your invitations. Once we have received your completed form we will be in touch within 3-5 business days with your digital design proof. The timeframe for the design stage varies depending if you have changes to your design and how quickly you respond. Please allow up to 3 business days for second and third round revisions to your design.
Digital printing turnaround time is 10-15 business days PLUS SHIPPING
Letterpress and foil printing turnaround time is 15-20 business days PLUS SHIPPING
Linen menu turnaround time is 10-15 business days PLUS SHIPPING
As experienced designers we carefully select each typeface to ensure a balanced, contemporary design which we hope you’ll love. We also choose our fonts to ensure they are legible across different printing methods like letterpress and hot foil stamping. We are happy to accomodate minor layout and font changes, please be in touch if
you have a particular request.
Your invitations do not arrive assembled
We strongly recommend ordering at least 10 extra invitations at the time of making your order. This takes into account any last minute additions to your guest list.
Unfortunately we can not add to your order after we have completed the print run. This is because of the high set up costs and labour involved with printing. If you think you will need to order more invitations please contact us as soon as possible, as we may not have started the print run yet and can simply add them to your order.
Please contact us and let us know when you require your invitations. If we are able to prioritise your order to meet your required timeframe, a $150 rush order fee will apply. This will be invoiced once we confirm if it is possible.
As our designs are made to order we may not have a sample of a particular design in stock. However, when ordering your sample pack please let us know if there is a particular design you are interested in.
Absolutely! Our signature minimal, typographic designs are versatile enough to suit any type of event.
If you change your mind please contact us as soon as possible.
CANCELLATION PRIOR TO FIRST PROOF SENT TO YOU
If we have not yet sent you your first design proof, we are happy to cancel your order and offer a full refund.
CANCELLATION AFTER FIRST PROOF SENT TO YOU
If you decide you’d like to cancel your order after we’ve sent you a design proof, we can offer you a refund minus 20% of the total order fee. This is to cover the cost of the time spent on your design.
CANCELLATION AFTER APPROVAL OF PROOF
We are not able to offer a refund or return once you have approved your design proof and committed to print. If you require changes to your design after you have we have received your approved proof, a design fee will be charged at $75 per hour.